Customer service

We automate your customer support operations with a range of tools tailored to your business. From automated chatbots and booking systems to 24/7 support and live chat assistance, we streamline your processes, drastically reducing workload and improving time management, boosting client retention and saving money.

24/7 Customer support

  • Conversational Chatbots and Ultra realistic voice agents.

  • Have natural, human-like conversations, engaging customers just like a real person.

  • Chatbots

  • Provide instant solutions while guiding customers through their journey.

  • Instantly engage with customers on your website, social media, and messaging platforms.

  • Resolve common inquiries like FAQs, order tracking, and returns with AI-powered automation.

  • Seamlessly escalate complex issues to live agents, ensuring no lead is left behind.

  • Collect valuable customer feedback and offer personalized support tailored to their needs.

  • Voice agents

  • Handle inbound support calls with ultra-realistic, human-like interactions.

  • Assist with troubleshooting, account management, and more, reducing wait times.

  • Transfer complex issues to live agents with all the relevant information, streamlining the process.

Booking and scheduling

  • Automate appointment bookings directly on your website, social media, or through messaging apps.

  • Instantly schedule meetings based on customer availability, eliminating the back-and-forth.

  • Sync with calendars to avoid double-booking and ensure seamless scheduling.

  • Send automatic reminders and confirmations via email, SMS, or messaging apps.

  • Reschedule or cancel appointments with just a few clicks, offering flexibility to your customers.

Customer feedback

  • Automated Surveys: Send personalized post-interaction surveys to collect valuable feedback right after support or service interactions.

  • Real-Time Feedback: Instantly analyze customer responses to identify issues or areas for improvement, allowing for quick action.

  • Customizable Questions: Tailor surveys to specific touchpoints (support tickets, product purchases, etc.) for targeted insights.

Ticketing

  • Automate ticket creation for customer support requests, streamlining issue tracking and resolution.

  • Categorize and prioritize tickets based on urgency, ensuring fast responses to critical issues.

  • Assign tickets to the right team members automatically, reducing manual work.

  • Provide real-time updates on ticket status and resolution progress via email, SMS, or app notifications.

  • Integrate with your CRM to track customer interactions and provide personalized support.

Messages and notifications

  • Automate personalized messages to customers via email, SMS, or social media.

  • Send timely reminders for appointments, orders, or special promotions to keep customers engaged.

  • Trigger follow-up notifications based on customer actions, like cart abandonment or incomplete forms.

  • Segment your audience and send targeted messages based on behavior, preferences, and interactions.

  • Real-time updates on orders, shipping, or account status to keep customers informed.